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Browsing Tag

client

4 In Advice/ People/ Uncategorized

Learn How To Stop Ranting About Your Clients On Social Media And Turn Those Situations Into Educational Moments

Twitter fingers regarding clients behavior is costing your company money. Learn how to handle these tip of situation with grace and education. | Imperfect Concepts

 

There was a time in my business life prior to me becoming this polished business woman I am today, cough where I would rant about my customers or clients on social media. However, since then I have learned you not only lose more business by doing this, you’re stepping out of character for no real reason. Yes, I get on your website it shows your processing and shipping time, but people continuously email you about where their order is. Or you have clients who sign service agreements, but several years later want all the raw images from their wedding when said contract said they only get 100 for the amount they agreed to. I have been on all three sides of this spectrum from being the customer to product business and a service based company. In the last several months, I have cringed and vowed not to support small business owners who have done these things. Let me also note when I see these things done I send a private message or email as a consulting stating why this is bad for business. Today, I want you to learn how to turn your rants about customers into educational moments for you and them. Continue Reading →

2 In Service Business/ Startup Life

Playing For Keeps With Clients

Playing For Keeps With Clients

Customer acquisition is a huge part of a small businesses equation when it comes to success. There is not a day I don’t hear “how hard it is to find clients” or “People are not shopping like they use to”. To be honest it really isn’t hard to find clients and trust me people are still shopping. Last week we discussed How To Win Clients and Influence Them, I hope you took the points listed in that article and examined how you can use that to win clients.  Continue Reading →

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