I saved the best for last in this series regarding clients in service based small businesses. How does one deal with the dreaded break up with bad clients. This is such a tough subject matter that most refrain from discussing because you are either aggressive, passive aggressive or passive when it happens.
As a business owner your sanity matters more than your company bottom line, at times. Not all clients are going to be perfect for your company. That means you need to fire them but make it a win-win situation, if possible, like Stephen Covey talks about in “7 Habits of Highly Effective People”.
