Browsing Tag

customer service

0 In Customer Service/ Startup Life

You’re Bad, You Messed Up With A Customer. Now You Have To Fix It.

3 Tips on how you can solve customer service issues.

Last week, I experienced a “we messed up, but already got your money, so no apology” situation with a big company. That’s exactly how it felt from a customer standpoint of view; they did not care that my first purchase with them messed the mark. You’re probably thinking I am a small business, and “trust me; Tasha I place a lot of thought and care into my customers I would never not value them.” Well, I am going to be honest with you everyone misses the mark sometimes and you end up with miserable customers.  Continue Reading →

4 In Advice/ People/ Uncategorized

Learn How To Stop Ranting About Your Clients On Social Media And Turn Those Situations Into Educational Moments

Twitter fingers regarding clients behavior is costing your company money. Learn how to handle these tip of situation with grace and education. | Imperfect Concepts


There was a time in my business life prior to me becoming this polished business woman I am today, cough where I would rant about my customers or clients on social media. However, since then I have learned you not only lose more business by doing this, you’re stepping out of character for no real reason. Yes, I get on your website it shows your processing and shipping time, but people continuously email you about where their order is. Or you have clients who sign service agreements, but several years later want all the raw images from their wedding when said contract said they only get 100 for the amount they agreed to. I have been on all three sides of this spectrum from being the customer to product business and a service based company. In the last several months, I have cringed and vowed not to support small business owners who have done these things. Let me also note when I see these things done I send a private message or email as a consulting stating why this is bad for business. Today, I want you to learn how to turn your rants about customers into educational moments for you and them. Continue Reading →

0 In Advice/ People

Four Keys To Building A Successful Brand Over Time

Learn why these four keys are important to building a successful company that will potentially have long term growth. | Imperfect Concepts

The other day, while talking to a former client D’Cher of Shop Love Peridot, we were discussing a website and other things. I had mentioned on twitter I was looking for a particular style necklace and she sent me a couple companies to check out. During the browsing of their websites, I had a complete aha moment. I know several successful companies that most of my followers do not know of because they are Texas based. The owners are billionaires, millionaires and high earning six figure companies. They have four key elements that make their company successful.  Continue Reading →

0 In Customer Service/ Startup Life

Your Customer’s Loyalty is Earned Not Given

Sharing three thoughts on how to win your customers loyalty in an overcrowded market. | Imperfect Concepts #smallbiz #blogging

There is huge misconception that because you have an audience for your business that they will be loyal to your business and your business only. Truth be told it is very rare to find a customer who is ONLY loyal to your business in your specific niche. For example, I write a business content based blog, consultant business owners and curate paid products for them. However, I would be naive to believe that I am the only source of information for my audience. Especially since I know that I am not everyone’s cup of tea.  Continue Reading →

3 In Customer Service/ Startup Life

Snail Mail For Small Business

Snail Mail For Small Business

Snail Mail is coming back with vengeance or that’s what I would love to believe and so would the USPS. However, there is a small truth to it when you look at the growth of companies focused in this particular industry. More and more individuals are becoming nostalgic about the days of yesteryear. Calligraphy businesses are booming and paper based companies focused on letter pressing, thank you cards and more are launching. This is why snail mail is a great tool for your small business to use.  Continue Reading →

4 In Customer Service/ Startup Life

More Than A Contact Form

More Than A Contact Form

Communication is essential when running a small business. Your clients or customers need to reach you for a multitude of things and sorry but you need more than a contact form. It is great that you installed the plugin or the form came standard with your third-party shopping cart but those things break. Code gets messed up without you doing a thing. So now you have not only missed countless emails but created issues for people who use your services or shop your store. Continue Reading →

16 In Design/ Web Design

6 Things You Might’ve Missed on Your Site

6 Things You Might've Missed On Your Site

When you made the leap into the business world you knew you needed a website to grow your company. In order to achieve global domination, building your dream website is a must in your steps to success. Now that you have some skin in the game, you might feel some type of way about the return in the investment you are receiving.

As business owners, we write the plan out over and over, thinking we’ve covered every aspect. All the while, we may miss small details along the way. All the details are in the universe and you have to pay attention to all aspects of your business and site.

Here are some key questions to ask yourself about your site: important things we tend to skip over.

Continue Reading →

7 In Customer Service/ How To/ Startup Life

Retaining + Obtaining Customers

Customer Service Quote

The key to obtaining and retaining customers is right where people spend their most time… their smart phone shopping some store or engaging on social media. Today I am going to address one of the biggest questions I get: how can I obtain more clients and customers? My first question is always, “how are you treating your current customers or clients?”

Statistics show that it is easier to retain your current shoppers than it is to obtain new ones. This is simply because you have built trust with your customer and that person has become loyal to your brand.

Continue Reading →

2 In Customer Service/ Startup Life

Playing the Bad Guy

imperfect concepts, blog, BlogICB,

I never thought, as a business owner, that I would have to play the bad guy. To be honest, I didn’t think running a business would be anything like it is. Movies and TV shows give a skewed version of the business world. It’s not an over night success: inventory gets messed up, fiscal backing is not free, and customers will drive you nuts (hey, I am being honest, imagine the emails I get). Continue Reading →

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