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how to deal with customer complaints

2 In Customer Service/ Startup Life

Playing the Bad Guy

imperfect concepts, blog, BlogICB,

I never thought, as a business owner, that I would have to play the bad guy. To be honest, I didn’t think running a business would be anything like it is. Movies and TV shows give a skewed version of the business world. It’s not an over night success: inventory gets messed up, fiscal backing is not free, and customers will drive you nuts (hey, I am being honest, imagine the emails I get). Continue Reading →

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